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NDIS Accredited | Autism 24hr Hotline 1300 222 777

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Satisfaction Survey

AUTISM ADVICE & SUPPORT SERVICE

A not for profit charity run for children and adults with Autism and their families.

Client Satisfaction Survey 2020

Any feedback acts to improve the services we provide to children and their familes.

Date

1. How often do you use a service from Autism Advisory and Support Service?

Comment:

2. Which Autism Advisory and Support Service did you use?

Art Play

Behaviour Support

Client Support

Early Years Playgroup

Information

Music Therapy

Occupational Therapy

Online Toy Store

Parent Support Group

Physiotherapy

Psychology

School Based Service

Social Skills Support Group

Speech Pathology

Young Adults Social Group

Other

3. Please select the services you are aware that Autism Advisory and Support Service offer ?

Art Play

Behaviour Support

Client Support

Early Years Playgroup

Information

Music Therapy

Occupational Therapy

Online Toy Store

Parent Support Group

Physiotherapy

Psychology

School Based Service

Social Skills Support Group

Speech Pathology

Young Adults Social Group

Other

If you selected other, please specify:

4. Is there a particular service you would like to see Autism Advisory and Support Service offer ?

5. How did you hear about Autism Advisory and Support Service?

If you selected other, please specify:

6. Have you received information via our email distribution list?

YES

7. Would you like to be added to our newsletter distribution list?

YES

If yes, please provide email:

8. Have you accessed information on our website?

YES

9. What would be the best way Autism Advisory and Support Service to contact you?

Phone

Text via mobile phone

Mail

Social Media

Other

First Name

Last Name

Phone/Mobile

Please provide other contact details

Are you satisfied with our service?

Any feedback acts to improve the services we provide to children and their families

10. Are you currently satisfied with the range of services Autism Advisory and Support Service provide?

Very satisfied

Satisfied

Dissatisfied

Extremely Dissatisfied

11. Do you feel that Autism Advisory and Support Service gave you sufficient information to support your purpose for contact?

Very satisfied

Satisfied

Dissatisfied

Extremely Dissatisfied

12. Did you feel that Autism Advisory and Support Service understood your needs?

Very satisfied

Satisfied

Dissatisfied

Extremely Dissatisfied

13. Did the Autism Advisory and Support Service programs support your needs?

Very satisfied

Satisfied

Dissatisfied

Extremely Dissatisfied

If not, please specify:

14. Do you know how to make a compliment or complaint to anyone at Advisory and Support Service about the service?

YES

15. Have you ever had to make a compliment or complaint to anyone at Advisory and Support Service?

YES

16. If you did have to make a compliment or complaint to anyone at Advisory and Support Service was it addressed effectively?

YES

If NO, how could we improve?

17. How would you rate your experience with the staff at Advisory and Support Service?

18. Did you feel supported by the staff at Autism Advisory and Support Service?

Very satisfied

Satisfied

Dissatisfied

Extremely Dissatisfied

19. Did you feel that the staffs knowledge and experience supported you and your family?

Very satisfied

Satisfied

Dissatisfied

Extremely Dissatisfied

20. How likely are you to use at Autism Advisory and Support Service in the future?

Definitely

Probably

Probably not

Definitely not

Never use

21. Would you recommend the Autism Advisory and Support Service?

22. What recommendations would you offer for improving services at Autism Advisory and Support Service?

Any other comments

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Need help? Call our 24 Hour Autism Hotline 1300 222 777

The Autism Advisory and Support Service is a not for profit charity run for children and adults with Autism and their families.

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