The National Assistance Card is a practical tool now available to people with autism across Australia. It helps users communicate their needs quickly and clearly in everyday situations – weather at a shop, using public transport, in a medical setting or speaking with emergency services.
The card includes the person’s name, photo, date of birth, and up to five areas where they might need support. This might include difficulties with communication, sensory sensitivities, or processing information. On the back is a QR code that can link to more details or a video message recorded by the cardholder.
The National Assistance Card was first trialled in Tasmania and is now available nationwide. While it is also used by people with brain injuries, it has been extended to support people with autism following positive feedback from trial participants and the broader community.
Why It’s Useful for People with Autism
Many people with autism experience sensory overload, communication barriers, or social stress in unfamiliar or busy environments. This card helps take pressure off by providing a straightforward way to explain individual needs without having to verbalise them repeatedly.
For some, simply having the card in their wallet or pocket provides a sense of security. One cardholder said: “I was in town last week and I was feeling quite overwhelmed… just thinking that I have my Assistance Card… made the feeling actually better.”
The card is especially helpful in situations that can escalate quickly—such as being approached by police or first responders. It helps ensure that responses are better informed and more appropriate to the person’s needs.
How to Apply
To be eligible, applicants must have a formal autism diagnosis confirmed by a healthcare professional. The online application is simple and includes video and written instructions.
The card costs $44, with a $22 fee for replacements. Payment assistance may be available. Some NDIS participants may also be able to claim the cost through their plans.
You can choose up to five support areas and whether to include extra details for the QR code section.
INFO Share
This information is shared by Autism Advisory and Support Service (AASS) to support people with autism and their families. AASS is not a point of contact for the card. For more information or to apply, visit www.nationalassistancecard.com.au.
