The staff at Autism Advisory & support Service know all too well that when dealing with public transport, navigating the journey can be particularly challenging for individuals with hidden disabilities like autism, dementia, or anxiety, as well as those who care for them.
The Sunflower Lanyard
The Hidden Disabilities Sunflower is a simple tool for you to share that you have a hidden disability voluntarily. This subtle but powerful symbol serves as a signal, making it easier for people to identify and support those with hidden disabilities during their travels, especially on Sydney Trains & NSW Trainlink services whose customer service staff are trained to recognise the Sunflower and provide extra support to wearers including
- Ensuring enough time to get on and off train services
- Help navigating through busy train stations
- Support during disruptions and travel changes
- Help finding quiet spaces as needed
Sydney Trains have also developed a social story to help prepare you for your next train trip which you can download HERE
Need a Sunflower lanyard?Â
You can order one online for delivery to your address, free of charge! or you can pick-up from the following stations on your next journey at these locations;
Greater Sydney
- Blacktown – Main Concourse, Station Duty Managers Office
- Broadmeadow – Concourse, Station Office
- Campbelltown – Concourse, Station Office
- Central – Grand Concourse, Station Office, next to main barriers
- Chatswood – Station Duty Manager’s office, please speak to Customer Service Attendant on the concourse
- Epping Station – Main Concourse, please speak to Customer Service Attendant at the gate barrier
- Gosford – Concourse, Station Office
- Hornsby – Platform 4, Station Duty Managers Office – door 100
- Hurstville – Concourse, Station Office, located next to Sharetea
- Katoomba – Station Office, collection window inside waiting room
- Lithgow – Station Office
- Liverpool – Main Concourse, Station Duty Managers Office
- Newcastle Interchange – Concierge desk
- Parramatta – Western Concourse, Station Duty Manager’s office adjacent to Westfields
- Penrith – Platform 1/2, Station Duty Managers Office
- Redfern – Main Concourse, Station Office, next to platform 6 lift
- Sutherland – Platform 1, Station Duty Manager’s office
- Town Hall – Concourse Exit 2, Station Office
- Wollongong – Platform 2, Station Office
- Woy Woy – Concourse, Station Office
- Wynyard – Station Office, Concourse exit 1
Regional NSW
- Albury – Travel Centre Office
- Armidale – Station Booking Office
- Canberra – Travel Centre Office
- Casino – Ticket Office
- Coffs Harbour – Station Booking Office
- Dubbo – Travel Centre Office
- Grafton – Station Booking Office
- Kempsey – Station Booking Office
- Moree – Station Booking Office
- Picton – Platform 2, Station Office, Collection window inside waiting room
- Tamworth – Station Booking Office
- Taree – Station Booking Office
- Wagga Wagga – Travel Centre Office
